Product support from Victor Duse

Get technical support and send feature requests for your products. Every question comes straight to me, the developer, and I usually reply within one business day.

Before you write

These three steps solve most problems in a minute:

Update to the latest version of the plugin, Divi and WordPress.
Clear every cache: your caching plugin, your server or CDN cache, and your browser.
Check the documentation and the FAQ on the product page.

Still need help? Feel free to send a message!

Send a message

What's on your mind? What's on your mind? General question Technical issue Feature request Account & billing

Which product is it about?

Where did you purchase the product? Where did you purchase the product? Victor Duse website Divi Marketplace Other

Link to a page where the issue occurs If possible, please add a link to a page where we can see the issue.

Which browser did you use? What browser did you use when you found the issue?

Describe the issuePlease describe what you wanted to achieve and what happened instead.

MessageShare your thoughts and questions

Temporary access link If it feels ok for you, please share a temporary access link to your WordPress admin area. You can use the free plugin Temporary Login Without Password for this.

Upload screenshots Feel free to upload up to 5 screenshots that illustrates your caseFile InputNo Files ChosenAccepted file types: jpg, jpeg, jpe, gif, png, bmp, tiff, tif, webp, heic, pdf. Max. file size: 5 MB

Screen recording link If possible, please add a link to a screen recording that displays your case

First name

Last name

Your email address

Helpful resources

Frequently asked questions about Divi Video Pro »

Documentation for Divi Video Pro »

How support works

Response times

I answer Monday to Friday, Swedish time. Most questions get a reply within one business day, and always within two. Support is given in English or Swedish.

What’s included

Help with setting up and using the plugin’s features.
Bugs and problems in the plugin.
Conflicts with other plugins or themes, as far as they affect the plugin.

What’s not included

Custom code or design work for your site.
Problems in other plugins, themes or your hosting.
Websites without an active license (victorduse.com) or support period (Divi Marketplace).

Feature ideas

Many features in my plugins started as a support message. If you miss something, send it as a feature idea. I read every one.